tag:blogger.com,1999:blog-7772561397265234653.post8858152668790421802..comments2009-10-23T08:32:45.572-04:00Vanessa DiMaurohttp://www.blogger.com/profile/03909541740831569744noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7772561397265234653.post-57259689838552052342009-10-23T04:02:18.879-04:002009-10-23T04:02:18.879-04:00Being an internet junkie and running nothing but internet businesses I certainly recognize the changes in &#39;customer contacts&#39; what with the &#39;new&#39; social networks popping up all over the place.<br /><br />Actually, large part of my morning, 7 days a week (!) is going through a number of forums, Facebook, blogs and other places just to scan on our company name, my own name and some product names, to see what customers (and would-be customers) are writing. And reply to soe of them, of course.<br /><br />One of the major problems with that however is STILL that the ones writing are a relatively small but vocal cross section of the customer base. I see the same names in many places all the time, while we sell a LOT more products.<br /><br />So how do we either <br />a) get those others to become PC and/or network savvy<br />b) reach them in another way<br /><br />The Internet is my love, but still not the answer to everything.... alas!<br /><br />FrancoisFrançoishttp://www.blogger.com/profile/09911396367708453225noreply@blogger.com